[Issue 126795] New: intermittent crash when opening .ods

[b***@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126795

Issue ID: 126795
Issue Type: DEFECT
Summary: intermittent crash when opening .ods
Product: Calc
Version: 4.1.2
Hardware: Mac
OS: Mac OS X 10.11
Status: UNCONFIRMED
Severity: Critical
Priority: P5 (lowest)
Component: open-import
Assignee: ***@openoffice.apache.org
Reporter: ***@withers.org

I'm pretty sure this started after upgrading to El Capitan, but now I get
intermittent crashes when opening .ods files.

This takes out the whole app such that other spreadsheets open lose recent
changes. While the recovery on restart says it's successful, all changes since
other open files were last saved are lost.

[b***@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126795

oooforum <***@free.fr> changed:

What |Removed |Added
----------------------------------------------------------------------------
CC| |***@free.fr
Status|UNCONFIRMED |RESOLVED
Resolution|--- |DUPLICATE

--- Comment #1 from oooforum <***@free.fr> ---
Don't open multiple issues for a same problem

*** This issue has been marked as a duplicate of issue 126796 ***

[b***@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126795

Chris Withers <***@withers.org> changed:

What |Removed |Added
----------------------------------------------------------------------------
Resolution|DUPLICATE |---
Status|RESOLVED |UNCONFIRMED

--- Comment #2 from Chris Withers <***@withers.org> ---
I don't think this is a dupe.

This issue was for a crash on opening a .ods, the other was for an infinite
loop while using the UI.

What can I do to get OOo to spit out logs when it crashes-on-opening?

Can I get OS X to spit out a core file for you guys?

[b***@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126795

--- Comment #3 from oooforum <***@free.fr> ---
So provide a sample document to reproduce.

[b***@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126795

--- Comment #4 from Chris Withers <***@withers.org> ---
@oooforum - your attitude comes across as overly aggressive, is it really
necessary?

I opened this issue to track it as an intermittent failure.

As an open source developer, I know these are the hardest kind of issues to
debug, made more so as the file I was working with contains confidential data
that I can't share on a public issue tracker.

As soon as I encounter a file I can add to a public tracker and which reliably
demonstrates the issue, I will of course add it.

In the meantime, if you or anyone else could answer my questions, that would be
great:

What can I do to get OOo to spit out logs when it crashes-on-opening?
(if it already does, please let me know where I can look)

Can I get OS X to spit out a core file to aid debugging?

[b***@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126795

oooforum (fr) <***@free.fr> changed:

What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |RESOLVED
Resolution|--- |IRREPRODUCIBLE

--- Comment #5 from oooforum (fr) <***@free.fr> ---
No news from OP since +3 months

Feel free to reopen with required information:
Of course, a sample document with anonymous content.

[b***@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126795

cjw296 <***@simplistix.co.uk> changed:

What |Removed |Added
----------------------------------------------------------------------------
CC| |***@simplistix.co.uk

--- Comment #6 from cjw296 <***@simplistix.co.uk> ---
@oooforum - huh? I replied and asked two questions:

What can I do to get OOo to spit out logs when it crashes-on-opening?
(if it already does, please let me know where I can look)

Can I get OS X to spit out a core file to aid debugging?

I never got a response...

[b***@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126795

--- Comment #7 from cjw296 <***@simplistix.co.uk> ---
So, how do I re-open?

[b***@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126795

orcmid <***@apache.org> changed:

What |Removed |Added
----------------------------------------------------------------------------
CC| |***@apache.org
Status|RESOLVED |UNCONFIRMED
Resolution|IRREPRODUCIBLE |---

--- Comment #8 from orcmid <***@apache.org> ---
(In reply to cjw296 from comment #7)

Post by b***@apache.org
So, how do I re-open?

The issue remains and you can continue to add information, especially helping
to create a reproducible case.

I suggest you re-ask your questions on ***@openoffice.apache.org where there
might be more developer attention. Identify this issue (126795) too.